Shipping policy
Last updated: February 2026
Shipping method
All orders are shipped via Swiss Post Priority with full parcel tracking and insurance included. You will receive a tracking number by e-mail once your order has been dispatched.
Shipping costs
| Order value | Shipping cost |
|---|---|
| Under CHF 300 | CHF 16.00 flat rate |
| CHF 300 or more | Free |
Shipping costs are displayed at checkout before payment is completed.
Dispatch time
Orders are dispatched within 1–2 business days of payment confirmation (Monday–Friday, excluding Swiss public holidays). Orders placed on weekends or public holidays are processed on the next business day.
For bank transfer payments, dispatch occurs after payment has been received (typically 1–2 banking days after transfer).
Delivery time
Swiss Post Priority typically delivers within 2–4 business days of dispatch. Delivery times are estimates and cannot be guaranteed.
Delivery area
AMS ships exclusively to addresses within Switzerland. International shipping is not currently available.
We do not deliver to P.O. boxes. Please provide a valid residential or business address. If a parcel cannot be delivered, Swiss Post will leave a collection notice and hold the parcel at your local post office for 7 days. Uncollected parcels returned to AMS may incur a re-delivery charge.
Packaging
All models are packed with protective materials appropriate to the item’s value and fragility. We take particular care with the original manufacturer packaging, which often carries significant collector value and is part of what you have paid for.
We do not cut corners on packaging.
Transit insurance and damage claims
All shipments are insured against loss and damage in transit.
If your model arrives damaged:
- Photograph both the outer shipping box and the model immediately upon opening — before moving or unpacking anything further
- Report to Swiss Post within 5 calendar days of delivery (online at post.ch or at your local post office)
- Contact us at info@ams-models.ch within 5 calendar days with your order number and photos
AMS will file the insurance claim with Swiss Post on your behalf. Once the claim is confirmed, we will arrange a replacement or issue a full refund.
Important: Claims submitted after 5 days may be refused by Swiss Post, which limits our ability to resolve the issue. Please report damage promptly.
Questions
For any shipping-related questions, contact us at info@ams-models.ch.
We reply within 1 business day (Mon–Fri, 9am–6pm CET).